Generals Terms and Conditions
Business name: Penzión na kopci s.r.o.
IČO: 55073093
VAT No: SK2121859267
Establishment: Penzión na Kopci
Dear guest!
Thank you for choosing to book Hotel Poľana for your stay. We would like to inform you about the services provided, what we are responsible for and what responsibilities the guest has towards us. We ask you to read our General Terms and Conditions that regulate and clarify the contractual relationship between you and our hotel and which you accept with your reservation.
General Terms and Conditions (GTC) and Complaints Procedure
Penzión na Kopci s.r.o.
Effective from 1 July 2025
1. Operator
| Data | Information |
|---|---|
| Business name | Penzión na Kopci s.r.o. |
| Registered seat | Športová 781/8, 969 01 Banská Štiavnica, Slovak Republic |
| Company ID (IČO) | 55 073 093 |
| Tax ID / VAT ID | 2121859267 / SK2121859267 |
| Establishment | Penzión na Kopci, Športová 781/8, 969 01 Banská Štiavnica |
| Contact | tel.: +421 905 317 122 • e‑mail: dobrovicova@nakopci.sk |
| Statutory representatives (executive directors) | Radoslav Dobrovič, Vladimíra Dobrovičová |
2. Legal basis and scope
- These GTC are drawn up in accordance with:
- § 273 para. 1 of the Commercial Code (Act No. 513/1991 Coll.),
- §§ 754 – 759 of the Civil Code (Act No. 40/1964 Coll.) – accommodation contract,
- Act No. 108/2024 Coll. on Consumer Protection (“ZoOS 2024”),
- Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes (“ADR Act”),
- Act No. 582/2004 Coll. on Local Taxes and Local Fee for Municipal Waste (accommodation tax),
- Regulation (EU) No 1169/2011 on the provision of food information to consumers (allergen labelling).
- These GTC govern the rights and obligations of the Operator and the Guest when providing accommodation, catering and ancillary services in the Penzión na Kopci.
- Individual written agreements take precedence over these GTC.
3. Formation of the contract, deposit
- The contract is created by the Operator’s confirmation of the reservation (in writing / by e‑mail / via the booking engine) or by the Guest paying a deposit.
- For distance bookings the Operator provides the pre‑contractual information pursuant to § 4 ZoOS 2024; the Guest acknowledges that there is no 14‑day withdrawal right for accommodation services provided on a specific date (§ 19 para. 1 letter l) ZoOS 2024).
- The Operator may request a deposit of up to 30 % of the stay price (or 100 % for non‑refundable rate). The balance is due on arrival unless otherwise agreed.
4. Prices and payment terms
- Prices are contractual and include VAT and local accommodation tax unless otherwise stated in the booking confirmation.
- Should VAT, local tax or any mandatory levy change, the price may be adjusted unilaterally by the exact amount of the legislative change.
- Invoices are due within 10 days of receipt; statutory default interest applies (§ 369 Commercial Code / § 517 Civil Code).
5. Arrival, departure, accommodation
| Time | Condition |
| Check‑in | from 14:00 |
| Check‑out | by 10:00 |
- Late check‑out until 18:00 – 50 % of room price; after 18:00 – 100 %. The Guest may prove lower damage.
- Guests must observe the house rules and fire safety regulations available at the reception and in every room.
- The Guest is liable for any damage intentionally or negligently caused to the property, furnishings or other assets of the pension (§ 415 et seq. Civil Code). The Operator is entitled to charge repair, replacement or extraordinary cleaning costs and, where justified, to retain an appropriate deposit or charge the Guest’s payment card up to the amount of the proven damage. In case of suspected intent (theft, vandalism) the Operator may contact the police without delay.
6. Animals
Animals (including pets) are not allowed in the premises of the pension or restaurant. The only exception are guide and assistance dogs pursuant to § 7 of Act No. 447/2008 Coll., accommodated free of charge and without additional fees.
7. Liability for Guests’ belongings
- The Operator is liable for damage to items brought in or left by the Guest pursuant to §§ 758 – 759 Civil Code.
- If a notice is displayed at the reception, the liability is limited to 50 times the room price for one night, except for valuables deposited for safekeeping.
- Damage must be reported without undue delay, no later than 15 days after discovery; otherwise the right is extinguished (§ 760 Civil Code).
8. Cancellation and reservation changes
| Days prior to arrival | Individual | Group booking (≥ 5 rooms / ≥ 10 persons) |
| > 30 days | no charge | 0 % |
| 14 – 30 days | 50 % of 1st night | 30 % of total price |
| 3 – 13 days | 100 % of 1st night | 70 % of total price |
| < 72 h or no‑show | 100 % of all nights | 100 % of total price |
- Non‑refundable rate = 100 % prepayment; non‑refundable unless the Operator breaches the contract or a force‑majeure event occurs (§ 374 Commercial Code).
- Date changes are possible subject to availability and the price list valid for the new date.
9. Complaints procedure
- The Guest is entitled to complain about defects in services immediately, but no later than 30 days after the service was provided.
- A complaint may be lodged in person at the reception, in writing or by e‑mail; the Operator will issue written acknowledgment.
- The Operator will handle the complaint without delay, no later than 30 days (§ 24 ZoOS 2024).
- Remedies: defect removal, price reduction, substitute accommodation or refund of part of the price.
10. Alternative dispute resolution (ADR)
If the Guest is not satisfied with how the Operator handled the complaint or believes his consumer rights have been violated, he may submit a motion for ADR to:
- Slovak Trade Inspection – Central Inspectorate, Prievozská 32, 827 99 Bratislava 5, e‑mail: adr@soi.sk, web: https://www.soi.sk
- Online ODR platform: https://ec.europa.eu/consumers/odr
11. Personal data protection
The Operator processes personal data for the purposes of reservation, accommodation and fulfilment of legal obligations (tourist statistics) pursuant to GDPR and Act No. 18/2018 Coll. Full Privacy Policy is available on the website and at the reception.
12. Allergen information
The menu contains labelling of the 14 major allergens under Annex II to Regulation (EU) No 1169/2011. Staff will provide additional information on request.
13. Intellectual property
The Guest undertakes not to infringe the copyright, trademark or other intellectual property rights of the pension or third parties when using the services of the pension (including the hotel Wi‑Fi, photography, sharing content on social media or using the pension’s trademarks).
- If the Guest causes damage to the Operator or a third party through such conduct, he is obliged to compensate it pursuant to § 420 et seq. Civil Code.
- The Operator is not liable for IP infringements committed by the Guest; in justified cases it may cooperate with competent authorities or injured right holders.
14. Force majeure
The parties shall not be liable for non‑performance caused by force‑majeure events (natural disasters, pandemics, power outages) preventing the fulfilment of the contract.
15. Governing law and jurisdiction
Legal relations not regulated herein are governed by the law of the Slovak Republic. Disputes shall be resolved by the court having local jurisdiction over the Operator’s registered seat unless mandatory provisions stipulate otherwise.
16. Final provisions
- These GTC enter into force on 1 July 2025 and supersede all previous versions.
- The Operator may unilaterally amend the GTC; amendments shall be published at least 15 days in advance on the website and at the reception.
- Invalidity of any provision of these GTC shall not affect the validity of the remaining provisions.
Banská Štiavnica, 15 June 2025
Radoslav Dobrovič
Executive Director
Vladimíra Dobrovičová
Executive Director
